ISO 9001:2015 accreditation!
Dobson Grey have been awarded the ISO 9001:2015 accreditation!
ISO 9001 is defined as the international standard that specifies requirements for a quality management system (QMS). As a firm who prides ourselves on the high standards we deliver to our clients, ISO 9001 accreditation demonstrates the ability to consistently provide products and services that meet customer and regulatory requirements.
The ISO standard is based on seven quality management principles, including having a strong customer focus, the involvement of top management, and a drive for continual improvement.
The seven quality management principles are:
1 – Customer focus2 – Leadership3 – Engagement of people4 – Process approach5 – Improvement6 – Evidence-based decision making7 – Relationship management
Dobson-Grey’s mission statement is care quality and consistency of exceptional customer service for all our clients. The ISO certification is a testament to that goal.